30 Days Hassle-Free Returns
We’re confident you’ll love everything you order from us, but if something isn’t quite right, we’ve got you covered.
You have 30 days from the date you receive your item(s) to return them. You can choose a refund or store credit (gift card).
Important note:
Customers are responsible for return shipping fees. Returns must be shipped to our warehouse, with return shipping costs starting from $19,95, to be paid by the customer.
Returns
Is something not right? No problem! Let us know and we’ll be happy to help. You have 30 days from the date you receive your item(s) to return them to us.
We do not offer exchanges, only refunds or store credit (gift cards). Items must be unworn, free of stains, and show no signs of use. All tags must still be attached to be eligible for return. All items are thoroughly inspected before a refund is issued.
Return Shipping Fees
Customers are responsible for return shipping fees. We recommend using a tracked service, as we are not responsible for lost returns.
Returns must be shipped to our warehouse, with return shipping costs starting from $19,95, to be paid by the customer.
Orders placed separately cannot be returned together; combining orders will delay the refund process.
Cancellation Policy
To avoid shipping delays, orders are processed as soon as they are placed. Once an order has been processed, cancellations or changes are no longer possible. If you have any questions about your order, please contact us at: Info@ellaivyboutique.com
Received a Damaged Item?
We’re sorry to hear that! In the unlikely event that you receive a defective item, please contact our customer service team at Info@ellaivyboutique.com so we can make the return process as quick and easy as possible.
Need a Fast Return?
Please contact me (Ella) at Info@ellaivyboutique.com Include your order number, a clear reason for the return, and (if possible, supporting photos).
Questions?
If you still have questions after reading the Return Policy, feel free to contact us. Info@ellaivyboutique.com
Opening Hours:
Monday - Friday: 09:00 - 18:00
Saturday & Sunday: 09:00 - 15:00
