This privacy policy describes how Ella & Ivy Boutique ("the Site", "we", "our", or "us") collects, uses, and shares your personal information when you visit ellaivyboutique.com (the "Site"), use our services, make a purchase, or otherwise communicate with us regarding the Site (collectively, the "Services").
Please read this Privacy Policy carefully.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised policy on the Site, update the "Last Updated" date, and take any other steps required by law.
HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION
To provide our Services, we collect the information as described below. The type of information we collect and use depends on how you interact with us.
In addition to the specific uses described below, we may use the information we collect to communicate with you, provide or improve the Services, comply with legal obligations, enforce our Terms of Service, and protect or defend our rights, the Services, and our users.
WHAT PERSONAL INFORMATION DO WE COLLECT?
The type of personal information we collect depends on how you interact with our Site and use our Services.
Information You Provide Directly
• Contact information – such as your name, address, phone number, and email address
• Order details – such as billing/shipping address, payment confirmation, email, and phone number
• Account details – such as your username, password, security questions, and related information
• Customer support information – such as your messages when you contact us
Some features may require you to provide personal information. You may choose not to provide it, but this may limit your access to certain services or features.
Information Collected Automatically
We may also automatically collect certain data about your interactions with the Services using cookies, pixels, and similar technologies:
• Device and browser details
• Network connection information
• IP address
• How you interact with the Site and Services
Information Received from Third Parties
We may receive personal information from third-party sources, such as:
• Service providers like Shopify who support our store infrastructure
• Payment processors that collect payment data to fulfill your orders and manage transactions
HOW WE USE YOUR PERSONAL INFORMATION
To Deliver Products and Services
Fulfilling orders, processing payments, sending updates, managing your account, shipping, returns, and exchanges.
For Marketing and Advertising
Sending promotional messages via email, SMS, or mail, and showing targeted ads on our Site and others.
For Security and Fraud Prevention
Detecting and addressing fraudulent or illegal activities. If you create an account, you're responsible for maintaining the security of your login credentials.
COOKIES
I don’t mean the chocolate chip ones (haha, those are my girl Ivy’s favorites).
Like many websites, we use cookies. Details about the cookies used in connection with our Shopify-hosted store are available here: https://www.shopify.com/legal/cookies
HOW WE SHARE YOUR PERSONAL INFORMATION
We may share your personal information with third parties for contractual obligations, legitimate business interests, or other lawful purposes:
• With vendors or third parties who perform services for us (e.g., IT services, shipping, payment processing, analytics, support, cloud storage)
• With our marketing and business partners for promotional purposes
• Within our corporate group or affiliates in the interest of running a successful business
THIRD-PARTY WEBSITES AND LINKS
Our Site may contain links to third-party websites or platforms. We are not responsible for the privacy or security of those sites. We encourage you to review their privacy policies.
YOUR RIGHTS: ACCESS, DELETION, AND CORRECTION
Depending on your place of residence, you may have the right to:
• Access personal data we hold about you
• Request deletion of your personal data
• Request correction of inaccurate or incomplete data
U.S. PRIVACY NOTICE
We sell our products exclusively within the United States and comply with applicable U.S. federal and state privacy laws. Depending on the state in which you reside, you may have certain rights regarding your personal information. These rights may include, where applicable:
- the right to know what personal information we collect, use, and disclose;
- the right to access your personal information;
- the right to request correction or deletion of your personal information;
- the right to opt out of certain types of data processing or disclosures, where required by law;
- the right not to be discriminated against for exercising your privacy rights.
We process personal information for legitimate business purposes, including fulfilling orders, providing customer support, improving our services, and complying with legal obligations. Where required by applicable law, we will honor verified consumer requests within the timeframes prescribed by law. Requests related to personal information may be submitted using the contact details provided in this Privacy Policy.
This Privacy Policy is intended to comply with applicable privacy laws across the United States and will be updated as necessary to reflect changes in legal requirements.
Questions?
If you still have questions after reading the Return Policy, feel free to contact us. Info@ellaivyboutique.com
Opening Hours:
Monday - Friday: 09:00 - 18:00
Saturday & Sunday: 09:00 - 15:00
